✨ Novessa Lingerie – Return & Refund Policy

At Novessa Lingerie, customer satisfaction is our top priority.
Due to the intimate nature of our products, we follow strict hygiene and quality standards.

📌 Return Eligibility

We only accept returns/exchanges in the following cases:

• Wrong item received

• Defective or damaged product

• Incorrect size sent by our team 

📦 Conditions for Return

• Product must be unused, unwashed, and in original packing

❌ Non-Returnable Items

For hygiene reasons, the following cannot be returned:

• Panties

• Lingerie sets

• Shapewear

• Nightwear

• Camisoles

• Sale/discounted items